What is the remote support tool?
The BMC Solutions remote support tool is a revolutionary piece of secure software, custom built to help our Microsoft Certified Professional technicians assist in rapid remote support for our maintenance customers.
The software allows our technicians to give our customers secure, robust remote support direct to their PC, no matter where they are in the world. As the software and connection is run by the end user, no one, including BMC Solutions, can have access to your business network without prior knowledge and consent by the user.
Download the remote support
tool
More information :
- The software uses 128 bit encryption on every single connection
- Our support tool is automatically and systematically uninstalled every time the connection is closed
- There can be no incoming connections and no unattended service connections to the clients machine
- The software usually requires no extra configuration to traverse through firewalls
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