Maintenance
& Support
Consider how many hours one of your employees has spent trying to rectify an IT related issue.
With the IT support contract that BMC Solutions provides, you get a business support service that will provide your team with the support they need when they need it. Let your employees focus on what they are doing and what they are good at, and let us worry about your computer problems. When you take out a Support contact, your IT problems instantly become controllable and accountable.
As part of our support package, we conduct an initial audit which allows us to build a profile of your IT infrastructure, and provide us with important information about the hardware and software your business uses on a daily basis.
This allows our dedicated team of Microsoft Certified Professionals to quickly access data about your systems, and help resolve any problems you may have through our dedicated support telephone number; secure Internet based remote control software or via our rapid response email service.
Benefits include:
. Priority over all non-contract clients
. Unlimited online support with our unique online support website
. Unlimited telephone support
. Unlimited remote access support where available
. Reduced fee for any on site ad-hoc work
. Problem resolutions in line with pre-defined service level agreements
. Regular pro-active Housekeeping Meetings to ensure your hardware and software are running smoothly
. Your own Account Manager and Account Director, who will be your point of contact
For more information on our Maintenance and Support packages, please fill in our contact form here, contact us on 01896 758316 or email us at info@bmcsolutions.co.uk
|
